Refund & Cancellation Policy

Every print job is made to order, so this policy is stricter than a policy for off-the-shelf goods — but if the fault is ours, we fix it or refund it.

Cancelling an order

• Before printing starts — you can cancel for a full refund. Contact us as soon as possible, or cancel from the app if the option is still available.
• After printing has started — the order cannot be cancelled. Printed documents are personalised to you and cannot be reused or resold.

When we refund or reprint

We will reprint the job free of charge, or refund it, if:

• the print does not match the options you selected (wrong paper, wrong colour, wrong binding, wrong number of copies);
• pages are missing, smudged, misaligned or otherwise defective because of our printing;
• the parcel arrives damaged;
• the parcel is lost in transit;
• we could not print your file and told you so.

When we cannot refund

• The file you uploaded contained the mistake — wrong version, typos, missing pages, or a layout that did not survive your own PDF export.
• You chose options you did not want (for example single sided instead of double sided). The options are shown in the cart and on the invoice before payment.
• Colours differ slightly from your screen. Screens are backlit and printers are not; a reasonable variation in shade is normal and is not a defect.
• Delivery was delayed by the courier beyond the estimated window.

How to make a claim

Contact us within 48 hours of delivery at support@takeprint.in or through the support page, with your order ID and — for a quality complaint — photographs of the problem. We respond within 2 working days.

Approved refunds are sent back to the original payment method through Razorpay, normally within 5–7 working days of approval. The time it then takes to appear on your statement depends on your bank.