Shipping Policy
All orders are printed and bound in India and shipped from there. Domestic orders are carried by Delhivery, and the app checks whether your pincode is serviceable before you pay.
Within India
- Delivery charges are weight-based, calculated from the paper weight of your job, and are shown as a separate line before payment. Express delivery costs an additional ₹60.
- Store pickup is free and skips shipping entirely. We tell you when the order is ready to collect.
- Turnaround: printing is normally completed within [1 working day] of payment. Delivery then typically takes [2–5 working days] for standard and [1–2 working days] for express, depending on the destination pincode.
- These windows are estimates, not guarantees. Courier delays, weather, strikes and public holidays can extend them.
- Once the parcel is handed to the courier you can follow live scans on the Track screen. The waybill number is shown there.
- If a parcel is returned to us because nobody was available or the address was wrong, we can re-ship it once you pay the delivery charge again.
International shipping
We ship printed documents worldwide. International orders differ from domestic ones in four ways, and by placing one you accept each of them:
- Rates are quoted at checkout based on destination country and parcel weight. They are not covered by the domestic ₹80 base rate.
- Transit takes longer. Expect roughly [7–21 working days] depending on the destination and customs clearance, on top of printing time.
- Customs duties, import taxes and clearance fees charged at the destination are payable by the recipient, not by us. We cannot predict or refund them, and a parcel refused at customs is treated as a delivery you declined.
- Some destinations restrict printed matter. If a shipment is seized or returned because the destination country prohibits the content, we cannot refund the order.
We declare the contents accurately as printed documents. We will not under-declare the value of a shipment, and we cannot mark an order as a gift to reduce your duty.
Tracking your order
Once the parcel is handed to the courier, the Track screen in the app shows the waybill number and live scans. Every order also has a shareable invoice you can open at any time.
Questions about a delivery
Email support@takeprint.in with your order ID, or use the support page. We reply within 2 working days.